Customer Care

Privacy Policy

Concepts 3D strives to deliver quality 3D Printers, consumables, and parts to Canadians at a good price while offering a great customer experience, and excellent after-sales support. There is no need to worry about currency exchange, All prices are in Canadian Dollars.

As a distributor of EPAX 3D Printers, we genuinely want you to be completely satisfied and enjoy your EPAX printer. We stand behind our printers and if something goes wrong, we are here to help.

Please carefully read and be sure you understand the following before purchasing a printer:


If for some reason you decide a printer is not for you, simply contact us within 30 days from the date of your purchase.

-The Customer will be responsible for any shipping costs associated with returning an unopened product. If the product you are returning was shipped to you as part of our free shipping offer, the shipping costs originally paid by us in order to ship you the product, including any other related fees if any, will be deducted from your total refund or credit amount.

-For opened/used printers there is a 15% restocking fee and if any parts/accessories are missing or damaged you will not be refunded for those items.

-Only regularly priced items may be returned, Clearance items are final and cannot be returned.

Warranty & Repairs

All our printers have a 1-year warranty that begins from the date you receive your printer.

Please note: The LCD screen, vat/tank film, precut tape, and resin are consumable technology which is NOT covered by this warranty.
The warranty is also NOT valid for international (Outside Canada) orders due to high shipping costs.

All other components of the printer are covered by the warranty. In the event of a defect, we will ship you replacement parts free of charge. It does not void the warranty for you to open your printer and perform maintenance. Our printers were designed to be user-friendly both inside and out.

Warranty does not cover willful damages, damages due to accident, normal wear and tear, improper care, or misuse.


If you wish to have us repair or perform maintenance on your printer for you, we are happy to do so. We will provide parts and labor, but you must cover the round trip shipping costs and parts not under warranty. You may use your preferred carrier.

Please note that Concepts 3D or Epax 3D will not be responsible for any damage caused by unattended 3d printers.


This policy is subject to change at any time without notice.

Concepts 3D Systems Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).
If you have questions or concerns regarding this policy, you should first contact us at

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:
  - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
  - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Paypal information), email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We share your Personal Information with third parties to help us use your Personal Information, as described above. We do not sell your personal information to third parties.

We may also disclose your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

11463 Okanagan Centre Rd. E., Lake Country, BC, V4V 1G7, Canada